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Frequently Asked Questions

If you can't find the answer to your question here, feel free to file a support ticket.

My character is stuck and I can’t move what to do?

There might be a couple of unknown bugs that caused your charter to get stuck. You can just refresh the page to log back to the default location of a region. You can also help us resolve this issue by sending the details of what happened. You can do so by clicking on Request Support button under Help.